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Call of fate

Ever think about the similarities between being a mummy and working in sales or customer service sectors?

You’re probably wondering how being a mummy is in any way close to working in a call centre but, while you may not realise it, many of the skills you’ve honed whilst mothering your little bundles of joy can be applied to dealing with customers in contact centres.

Any of these sound familiar?

You’re already used to being called all the time
There is a high level of demand associated with being a parent, so you won’t find it difficult adjusting to the constantly ringing phone. At least in a contact centre you know the person calling won’t have tried to shove a jam sandwich in the DVD player or be in the middle of changing their own nappy.

Managing often difficult situations quickly and effectively is a vital skill that is very useful in the busy and bustling contact centre industry.

You’ll get to speak to actual grown ups
As mummies, it’s easy for us to feel we’re losing our communication skills, especially when most conversations are with those under 5 years old, or are endless circles of “Why?”.

Call centres give the opportunity to have adult conversations about a product or service you know well and feel passionately about, maintaining and developing those communication skills you felt were lost forever.

You’re used to dealing with difficult customers
While we all adore our children, there’s no denying that they aren’t always the easiest to deal with, think teeth brushing, breakfast eating, leaving the park. As a mummy you’re the master of dealing with difficult customers, so use those skills with callers!

You’re a negotiating master
Every day brings a new set of people for you to win over. GPs, teachers, people in the supermarket, hairdressers; not to mention the children themselves!

Whether in sales or customer service, the ability to bring people round to your way of thinking, especially over the phone, is vital as you’re purely relying on your voice. You might find getting people on your side of the fence is much easier when you tap into the skills you’ve gained after getting your child into bed after the fifth toilet visit.

If you’re looking for a route back into work, especially in sales or customer service, contact centres are a great place to start.

Not only do they offer great rates of pay and fantastic career progression, the shift patterns offered give the opportunity for flexible working and the ability to manage work around your family life – not the other way around.

If you’re thinking of heading back into work and think this would be a good way to do it, have a look at our new Spotlight on Contact Centres section for more information!

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