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Mums Make More of Themselves at Screwfix

Being a mother comes first and there may finally be one employer who understands that. Here, Amy tells us about making real friends, working the hours she wants and actually having a life with her son – who, due to his condition, needs a little extra love.

How does Screwfix fit around your home life?

Perfectly. The contact centre is 24-7, so you can choose hours that suit you. I do 5pm ‘til 9pm, four nights a week, which is really good because of my 16 month-old son. My partner picks him up from Mum’s at half five, so I don’t have to pay for childcare. Obviously I’m not doing weekends, which is nice. And they even give you the option to reduce (or increase!) your hours. They’re really good about that and I really feel like they care. My manager is really supportive. My son was born with a condition, so he’s been in and out of hospitals having operations for more than the year of his life. But thanks to this job, I can spend the day bonding with him guilt-free.

Do you enjoy the work?

Definitely. Obviously I take calls, which I really enjoy because you do get to know the customers. You end up having a laugh and helping them at the same time. Everyone who works here makes it a brilliant environment, too. It’s nice to be able to talk to so many different people – older and younger, people with kids and without kids. There’s no set seating plan, so each day I can sit next to my friends or learn about someone new. Plus, you do get a lot of praise here. Each week, we have a score which shows us how well we’ve done. Mine’s been been five out of five for the past few weeks, which I’m really proud of. Sometimes you get left really nice comments from customers as well, which makes you happy to do the job.

“When I first joined, I thought there would be loads of targets, but it’s very relaxed. You’re more genuine to the customers, which keeps them coming back.”

Do you need to know about tools and hardware?

No, they provide all the training. I don’t think it’s about customer service experience, either. I’ve done it as a manager in the past, but there are people who have come here straight out of school. They look at who’s positive, bubbly and friendly. From there, you spend two weeks with your trainer and they go through everything with you. And you decide when you go on the phones. I was on them the first night because I was just eager to learn. They love this because it’s a very rewarding company. They look after their staff and good work is definitely recognised right across the company. They’re determined to help you progress onto bigger and better things, but if you’re content with where you are, that’s fine too.

If you want to learn more about our roles at Screwfix, click HERE

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